Frequently Asked Questions

These answers explain how the complimentary consultation and current Muscle Activation San Jose services work. If you are unsure where to begin, schedule a complimentary 30-minute consultation to discuss your goals and questions with Scott Lamb.

Muscle Activation San Jose provides individualized, cash-pay services. We do not diagnose conditions, provide physical therapy, or replace medical care, and individual responses vary.

What happens during the complimentary 30-minute consultation?

The consultation is a conversation with Scott about your history, current movement or activity limitations, goals, and questions. Scott can explain the available services and help you decide whether a paid appointment may be an appropriate next step. There is no obligation to book.

Is the consultation a treatment session?

No. The complimentary consultation is not a hands-on service, assessment, diagnosis, or physical therapy appointment. MAT and Shockwave/StemWave are separate paid appointments.

Which appointment should a new client choose?

If you are unsure which service fits your goals, begin with the complimentary consultation. If you already know that you want MAT, choose the 25- or 50-minute appointment. New clients interested specifically in Shockwave may choose the $49 introductory Shockwave appointment. You can also compare current services and pricing before scheduling.

What happens during a MAT appointment?

Scott reviews your goals and current limitations, then uses range-of-motion assessment and manual muscle testing to guide the session. Depending on the findings, the appointment may include manual contact at muscle attachment points and isometric exercises. The process is individualized, and a particular response or outcome is not guaranteed.

What happens during a Shockwave/StemWave appointment?

Scott discusses the area you want to address and uses the clinic’s Shockwave/StemWave device during the scheduled session. The $49 introductory appointment applies only to Shockwave and lasts 30 minutes. A regular Shockwave/StemWave appointment is up to 25 minutes. Individual responses vary, and this service does not replace medical diagnosis or treatment.

What are the current prices and appointment durations?

  • Complimentary consultation: 30 minutes
  • MAT: $150 for 25 minutes or $250 for 50 minutes
  • Introductory Shockwave: $49 for 30 minutes
  • Regular Shockwave/StemWave: $150 for up to 25 minutes

See the Services & Pricing page for the current choices.

How do MAT and Shockwave/StemWave differ?

MAT uses movement assessment and manual muscle testing to guide individualized hands-on work and isometric exercise. Shockwave/StemWave is a separate device-based service focused on the area discussed for that appointment. They are distinct cash-pay services, and neither replaces medical diagnosis, treatment, or physical therapy. If you are unsure which option fits your goals, start with a complimentary 30-minute consultation.

Does MASJ accept insurance or provide superbills?

Muscle Activation San Jose is a cash-pay business and does not accept or bill insurance. Depending on the service and the details of your plan, a superbill may be available for you to submit to your insurer. Your plan determines eligibility and reimbursement, so reimbursement cannot be promised.

Are HSA/FSA cards accepted, and when is payment collected?

Yes. HSA and FSA cards are accepted, along with other standard forms of payment. Payment is collected when the appointment is scheduled.

What is the cancellation and refund policy?

Please provide at least 24 hours’ notice when cancelling or rescheduling. A late cancellation or missed appointment may be charged the full service fee. Services that have already been provided are not refundable. Requests for a refund of unused prepaid services must be made in writing; email is preferred.

When should someone seek medical evaluation first?

Seek evaluation from an appropriate licensed medical professional when you have urgent, new, worsening, or unexplained symptoms; may have a new injury; or need a diagnosis, medical treatment, or activity clearance. Scott may also recommend a referral when your history or current situation appears to fall outside the scope of MASJ services.

What should I wear?

Wear comfortable clothing that allows you to move easily. If the area being assessed requires different access, ask when your appointment is confirmed so Scott can recommend what to bring or wear.

Where is the office, and what are the hours?

Muscle Activation San Jose is located at 891 E Hamilton Ave, Campbell, CA 95008. Hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. The office is closed Saturday and Sunday.


Ready to Choose a Next Step?

Schedule a complimentary 30-minute consultation, view services and pricing, or schedule the appropriate appointment online.